Check this page if you have any questions you need answered
about the AuctionTeq products. If you can't find the information
you're looking for here, then please contact
us and we will be happy to answer all your questions.
Do I need
any technical knowledge to get it to work?
The AuctionTeq software is a stand alone product which
once easily configured to match your business profile,
will run on its own. However, you will probably want to
add your own branding or customisation. How far you go
with this is up to you and depends on your web design
skills (as well as adherence to our terms
and conditions). You may want the AuctionTeq web team
to add a design interface or some custom features in which
case we are quite happy to talk to you about your requirements.
Please see our bespoke software
section for more information about this.
On the other hand you may wish to commission a web designer
or design company you know to do it for you. Either way,
we will work closely with any organisation you wish to
utilise.
Remember, we also offer an auction
software installation service whereby we
will take care of all the technical issues of installing
the software on your behalf.
I
don't have a web site. Do I need one for AuctionTeq to
work?
You don't have to have an existing web site to use our
auction software. However, a web site will be required.
We can provide you with web hosting for your new auction
site that has everything you need to effectively operate
your auction site. During the purchase process, you can
select web hosting and the free domain name you wish to
use.
Our auction site web hosting service comes backed with
a full support service with experienced technicians available
for every possible support scenario for your peace of
mind.
Already have a web site? See the next question!
I
already have a web site. How will AuctionTeq integrate
with it?
If you already have a web site, AuctionTeq can be designed
in your company livery making a seamless connection. Your
users won't see the join! You can either customise the
auction site templates yourself or ask us and we will
give you a competitive quotation.
Remember that our auction software runs
on a Microsoft Windows Server platform using ASP technology.
If your existing web site already runs on a Windows platform,
the AuctionTeq software will install without any difficulties.
If your web site runs on a different platform, you will
need to purchase our web hosting service where we will
set up a new domain name of your choosing where your auction
site will live. Please see our auction
hosting service page for more details.
We also offer an auction
software installation service whereby we
will take care of all the technical issues of installing
the software on your behalf.
What
happens once I purchase my AuctionTeq licence?
Once you sign up to purchase an edition of the AuctionTeq
software, you will be emailed details of how to access
your purchase. The auction software will be delivered
as a .ZIP file, for which you will need to use software
such as WinZip to
extract the auction site files.
The ZIP file will contain everything you need to get
your auction site up and running, including an installation
script, installation guide, getting started guide and
database files.
Remember, once you make a purchase, we don't run away
and leave you to it! We will be on-hand to assist you
with any difficulties you may experience, so that your
auction site will be up and running quickly, and with
the minimum of fuss.
I'm
a web designer. Can I resell AuctionTeq?
Sure! Web designers and developers can offer AuctionTeq's
functionality as part of their package of services. It
costs nothing to be a reseller and you will receive a
commission for every sale you make on our behalf.
To find out more about becoming a reseller, please contact
us.
Can
my customers pay by credit card at the end of an auction?
They certainly can! But first, you must obtain an Internet
merchant account from an aquiring bank, and then sign
up with one of the supported Payment
Service Providers that we have partnered with.
Once you have the above in place, it's simply a matter
of entering a few settings in AuctionTeq
Manager and your auction site will immediately be
able to take credit card payments on-line.
For more information about this topic, please contact
us.
